Client Accounts
What People Say After Getting Their Watch Back
A collection of accounts from clients who brought pieces to the Tickwright bench — in person, by appointment, and by courier.
← Back to Home15+
Years in operation
800+
Pieces serviced
4.8
Avg satisfaction score
96%
Returned clients
Client Reviews
Accounts from the Workshop Log
British expat, Phuket
"Brought in a vintage chronograph that had been sitting in a drawer for years — pushers barely moved and the reset was sticky. Somsak sent a written assessment the day after drop-off. The scope was clear and the price was exactly what was quoted. Picked it up three weeks later running cleanly. The timing sheet was a nice touch."
Chronograph Servicing · May 2025
Visitor, Bangkok
"I was in Phuket for ten days and left my bracelet for refurbishment on day two. The clasp had been loose for months and several links were noticeably slack. It was ready with two days to spare. Communication was prompt and the bracelet feels considerably more secure now. Would have given five stars but collection required a specific time window."
Bracelet Refurbishment · June 2025
Collector, Chiang Mai
"I sent a 1960s movement by insured courier after a phone call to discuss the piece. The restoration took around eight weeks which felt appropriate given the condition — several parts had to be sourced. Updates arrived at each stage as described. The result was better than I expected."
Complete Restoration · April 2025
German expat, Rawai
"What stood out was that nothing happened without my say-so. The initial report noted two issues beyond the original service scope. I was asked whether to proceed before any additional work was done. That kind of process is not something I've experienced at other repair places in the region."
Chronograph Servicing · May 2025
Local client, Patong
"My father's watch — a piece he wore daily for thirty years — had stopped running. I wasn't sure whether restoration was even feasible. The assessment was clear about what was possible and what wasn't. It took about six weeks and the watch now runs well. The staged process made it easy to follow."
Complete Restoration · April 2025
Australian visitor, Patong
"Had the bracelet on my sports watch sorted while on holiday. Easy to find on Rat-U-Thit Road, quick consultation, and the work was straightforward. Collected it the next afternoon. Bracelet feels tight again — exactly what I needed before heading home."
Bracelet Refurbishment · June 2025
Detailed Cases
Three Jobs in More Detail
Case — Chronograph Service
A Swiss lever-chronograph from the 1980s with pushers that required excessive force and a reset function that occasionally failed to return the seconds hand to zero.
Full column wheel disassembly, cleaning, and re-lubrication. Reset hammer geometry adjusted. Pusher springs replaced. Timing regulated across five positions.
Pushers returned to correct resistance. Reset function working across forty consecutive test runs. Timing rate within ±4 seconds per day in all positions.
17 days from intake to collection
"The assessment report explained the mechanism clearly. I learned more about how it works than I had in twenty years of ownership."
Case — Bracelet Refurbishment
A stainless oyster-style bracelet with visible play across every link, a folder clasp that would occasionally spring open, and grime embedded in the link joints from years of daily wear.
Full ultrasonic cleaning. Pin assessment across all 22 links; 7 replaced. Clasp spring and locking lever replaced. Fold-over extension mechanism lubricated and tested.
No perceptible link play. Clasp secured under 200 opening and closing cycles without failure. Bracelet returned looking considerably cleaner than at intake.
5 days from intake to collection
"I'd been putting it off for months. Straightforward process, no drama, and the bracelet now feels like it did when the watch was new."
Case — Complete Restoration
A 1974 automatic movement that had not run in over a decade. Case crystal cracked. Dial discolouration. Movement completely static — mainspring suspected broken.
Full movement disassembly; mainspring and three worn jewel bearings replaced. Case refinished using period-appropriate satin finish. New crystal fitted. Dial carefully cleaned. Regulation over two weeks.
Watch running at ±6 seconds per day in flat position. Case presentation consistent with careful restoration rather than polish. Full service record issued.
9 weeks including parts sourcing
"The staged updates meant I knew exactly what was happening. The final result was respectful of the piece's age — it wasn't over-restored."
Workshop Details
Getting in Touch
19 Rat-U-Thit 200 Pi Road, Patong, Phuket
Mon–Sat: 10:00–18:30
Sunday: By appointment
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